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Terms and Conditions

Ohorongo (Pty) Ltd.
PO Box 365 Outjo
Namibia

Mobile: +26 4 81 147 74 3
Email: [email protected]
Web: www.Ohorongo.eco

Ohorongo Safaris
Thank you for choosing to book with Ohorongo Safaris. We look forward to welcoming you to our game reserve. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices
The price is full board including all excursions on Ohorongo, laundry, meals and soft drinks. The price excludes transfers to and from Ohorongo and alcoholic beverages. Should you have special dietary requirements, please let us know prior to your arrival.

Booking Confirmation & Deposit:
You are paying for your stay in full upon booking with us. You will receive an email confirmation from us.

Cancellation of booking
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.
Should your travel arrangements change you should inform us as soon as practicable to allow us to re allocate the room(s).
Notice of cancellation of booking:
(i) providing we have more than 90 days’ notice of cancellation we will refund 100% of your booking
(ii) providing we have at least 90 days’ notice of cancellation we will refund 80% of your booking
(iii) providing we have at least 60 days’ notice of cancellation we will refund 50% of your booking. We will charge you in full for cancellations with less than 60 days prior notice.

Payment
Payment is made in advance via crecit or debit card. All credit card transactions are secure, and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.

Non-availability of Accommodation
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point.

Pets
Sorry, we do not allow pets inside the house or on the property under any circumstances.

Acceptance of Children
We welcome children of ages 5 years and above.

Arrival
Your accommodation will be available to you from 4.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags and enjoy our facilities. It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).

Room Vacation
Please vacate your room by 10.30am, unless otherwise arranged. The room will be ready for re-occupation from 4.00pm, unless otherwise arranged.

Smoking
In accordance with Namibian Law there is a no smoking policy in force at Ohorongo.
Smoking by the fire the garden is acceptable.

Damages and Breakages
Please take care when staying with us. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur.

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.